Privacy Policy

1. Introduction

MAXL Solutions ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.maxl.com.au or contact us about our products and services.

By using our website or submitting your information through our forms, you consent to the practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — your name and email address when you submit a contact or demo booking form on our website.
• Message content — any information you voluntarily provide in the message field of our forms.
• Usage data — technical information such as your IP address, browser type, pages visited, and time spent on our site, collected automatically when you browse our website.

We do not collect sensitive information such as financial details, government identifiers, or health information through our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and demo booking requests
• Provide information about our POS and payment solutions
• Improve our website and services
• Comply with our legal obligations

We will not use your personal information for direct marketing without your explicit consent, and we will never sell your information to third parties.

4. Disclosure of Your Information

We may share your personal information with trusted third parties only where necessary to operate our business, including:

• Service providers — companies that help us deliver our services (e.g. messaging and inbox platforms), who are bound by confidentiality obligations.
• Legal requirements — where we are required to disclose information by law, court order, or government authority.

We do not disclose your personal information to overseas recipients unless required by law or with your consent.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Complain about a breach of your privacy rights

To exercise any of these rights, please contact us using the details below.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.